All returns must include the original receipt and packaging including the box, owner’s manual, and warranty documentation as provided.
Returns conducted within 14 days after purchase or delivery meeting this criteria are eligible for exchange, credit toward new merchandise, or a complete refund returned in the form of payment rendered.
Returns conducted in 15 to 30 days after purchase or delivery are eligible for exchange or credit toward merchandise.
If returning merchandise purchased online, a return authorization must be requested within 14 days of delivery to be eligible for a complete refund or 15 to 30 days of delivery to be eligible for exchange or credit toward merchandise. Vacuums & More is not responsible for return freight on non-defective/non-warranty returns. Returns must include shipping box and proper packing in a manner reasonably similar to the original shipment from our warehouse.
Any factory defect reported within the first 30 days will be exchanged for a new machine. Every vacuum and specialty cleaner is inspected and tested from factory before being shipped. If we miss something, let us know and we will arrange for the return and send you a new one, all on us.
After 30 days all sales are final, but all issues will be addressed and given personal attention on a case-by-case basis. We want you to be happy with our products and our service. Please communicate with us and let us know how we can help.