Repair FAQ

Q: Do you repair all types of vacuums?
A: Yes. As long as parts are available for your vacuum model through various parts suppliers and manufactures we can repair it. This list includes but is not limited to: Hoover, Eureka, Bissell, Dyson, Kirby, Filter Queen, Panasonic, Electrolux, Riccar, Miele, Oreck, Rainbow, Kenmore, Sanyo, Sebo, Sharp, Dirt Devil, Royal, Simplicity, TriStar, Sanitaire and More.

Q: Do you clean vacuums?
A: Yes. When we perform a Full Service + Cleaning on your vacuum, it will be disassembled and washed in a deodorizing bath, thoroughly dried to prevent mold or mildew from growing, and reassembled with any new parts installed.

Q: Do you repair carpet shampooers?
A: Yes. We repair select shampooer models from Bissell, Hoover, Dirt Devil, Royal and more. We cannot offer service for the Bissell 2X models.

Q: How much will it cost to have my vacuum serviced and repaired?
A: Each service and repair is unique. Furthermore, every manufacture charges different amounts for their parts, therefore this question is difficult to answer. However, there is never a charge for an estimate. If you have a specific part and repair to ask about, please feel free to call us or email us (This email address is being protected from spambots. You need JavaScript enabled to view it.) with your vacuum's model number and we will be happy to give you a more detailed answer about your individual repair issue.

Q: Why do bagless vacuums cost more to service and take longer?
A: Because bagless vacuums do not utilize a disposable dust bag, their internal dust compartments and dirty air paths are much dirtier and more difficult to sanitize than bagged vacuums and therefore take more time and effort to clean.

Q: Do I need an appointment to drop off my vacuum?
A: No appointment is necessary.

Q: What happens when I drop off my vacuum?
A: We prefer to inspect your vacuum and write an estimate for its repair service when you drop it off. If that is not possible, you fill out a repair contact form and take a claim check for your vacuum. We will contact you as soon as we have an estimate prepared. We try to have inspection and estimate complete within 24 hours of drop off. We can contact you by phone, text message, or you can choose to have a detailed estimate faxed or emailed to you.

Q: How long will it take to have my repair completed?
A: Normal repair and service generally take no more than two business days to complete. Repairs are not conducted on weekends. If your repair requires a special order part your repair time will depend upon the availability of that part. We give our best effort to complete special order repairs within 5-7 business days.

Q: When do I pay for my service?
A: Payment is due upon pickup, inspection, and satisfaction of the service rendered by the customer or their agent.

Q: Do you perform in-home service calls for central vacuuming systems?
A: Yes. Service call rates vary depending on where you are located and not all service issues require an in-home service. The best approach is to call (317-842-1552) and talk to a central vacuum repair expert. We will try to trouble shoot your problem over the phone and help you determine whether or not an in-home service is required.

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