Our Covid-19 Responses

March 24, 2020

Per Executive Order 20-08 “Directive For Hoosiers To Stay At Home”

We consider our business to be deemed an essential business (please see below for specific citations) and plan to remain open. We continue to encourage curbside service whenever possible, and furthermore we are offering free home delivery of goods on orders of $50 or more within a 15 mile distance of our stores. Our showroom remains open as needed to serve one customer (or couple) at a time. We thank you for patronage and patience during these difficult times.

The Castleton Location will be open Monday through Saturday 10AM to 3PM and the Avon Location will be open Monday through Saturday 10AM to 3PM and Sunday 12PM to 3PM.

Per section 7, paragraph B, “products necessary to maintain the safety, sanitation, and/or essential operation of homes or residences. Per section 14, paragraph B, “stores that sell household consumer products (such as cleaning care products)… and products necessary to maintaining the safety, sanitation, and essential operation of residences. And per section 14, paragraph J Critical Trades, “service providers who provide services that are necessary to maintain the safety, sanitation, and essential operation of
residences.”

March 20, 2020

We are still open but encouraging curbside service. Please call ahead, and we will put together your order over the phone or take your information down if you’re dropping off a service. If you would like to look at a new vacuum, we are allowing one customer (or couple) into the store at a time in an effort to decrease the amount of exposure to our clients and staff. If we are closed down due to non-essential business closures, we will finish all service in line and deliver units to your home. Please stay safe!

March 13, 2020

To our valued clients,

We currently plan on remaining open with regular business hours to help you and your family maintain the cleanest and healthiest environments possible during this pandemic

Furthermore we are taking every precaution possible to maintain the health of our staff and every client who comes through our doors. We always maintain a clean store environment, and we are taking additional precautions as recommended by the CDC. We are cleaning and disinfecting door handles, countertops, pens, credit card terminals, phones and tools throughout the day. Every machine that comes in for service and repair and any display model that has recently been handled is also getting thoroughly cleaned and disinfected. We have increased the air circulation in our stores, and we are running our hospital-grade HEPA air cleaners at their maximum capacities 24 hours a day.

However if you are uncomfortable visiting public places or feeling unwell, we want you to know that we are still here to help. We can take phone orders and deliver your purchases to your home or load them into your vehicle curbside at our stores. You can also shop online on our website, thevacuumguru.com/shop. We are also able to FaceTime or Skype if you need help troubleshooting a repair issue and cannot bring the machine into either of our stores.

Thank you for your continued patronage and support. The economic impact ahead may be massive, but we can massively support one another by shopping locally and shopping small. It may be easier to hit up Amazon and the big-box retailers, but our local shops and employees need our solidarity. We’re all in this together.

Thank you,

Vacuums & More